Programme Manager LATAM

Programme Manager LATAM  – 0.8 fte (32 hrs p/w)

Top Employers Institute is the global authority recognising excellence in people practices. We assist companies to accelerate these practices and further enrich their worlds of work. Through the Top Employers programme, participants are audited, certified and recognised as employers of choice. Established more than 30 years ago, Top Employers Institute now certifies over 2,300 organisations in 121 countries. These certified companies positively impact the lives of over 12m employees globally.  

Purpose and contribution to the company strategy

Programme manager LATAM’s primary duties include the planning of key dates along with the clients for the certification process, including the onboarding process, survey dates, offering support, and coordinating the involvement of accounts in the region.

This role centres on enhancing the client’s experience and plays a crucial part in improving our operational efficiency and scalability by reinforcing the capabilities of the Certification Cluster.

Key Responsibilities

1. Client & customer management (External)

  • Help manage clients by carrying out support activities, such as portal and user set up. Act as a central reference point among clients, sales team and HR Auditors.

2. Programme planning

  • Set up the planning for the certification process along with the clients, stablishing the survey dates and referential audit period.
  • Ensure certification process is executed according to the planning and align any update with the HR Auditor, when necessary.

3. Customer onboarding

  • Walk customers through the basics of the product/service.
  • Run the welcome calls for new joiners and new primary contacts.

4. Resolving customer issues

  • Respond to basic and advanced customer issues such as portal support, operational and technical reports; escalate appropriately.

5. Customer relationship management (CRM) data

  • Ensure all key and relevant data is registered and updated in Sales Force.

6. Operational compliance

  • Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

7. Client & customer management (Internal)

  • Help manage internal clients by carrying out standard activities and providing support to others.

8. Personal capability building

  • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

9. Project close-out and handover

  • Draft elements of product documentation and user training to support handover to business as usual. Contribute to post-project reviews and identification of lessons learned.

10. Product/service information

  • Provide basic information about the Certification Programme and respond to basic customer questions about the service and its requirements.

Competencies

Company competencies (for everyone):
• Collaboration
• Customer focus
• Global perspective

Key success competencies (in addition to company competencies):

  • Ensures accountability
  • Communicates effectively
  • Action oriented
  • Plans and aligns
  • Decision quality
  • Organizational savvy

Qualification criteria

Education: Bachelor’s degree

Excellent oral and written command Spanish (native/bilingual) and Portuguese (native/bilingual). Fluent in English for internal training and communication.

Sound experience and understanding of straightforward procedures or systems (7 to 12 months).

Experience in a customer focussed role.

You are based in Sao Paulo area and willing to occasionally travel, mostly within America and to Europe.

Top Employers Institute offers

Purposeful Impact. Global Connections. Versatile Working Environment. 
At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self. 

At Top Employers Institute, we believe in:  

  • Living our human-centric approach (flexible working conditions, including the flexibility to work from home or from the office)
  • Thriving in a multicultural environment 
  • Growing meaningfully 
  • Leadership culture based on trust
  • Plenty of room for initiatives and own responsibility
  • We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
  • We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
  • Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
  • Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!

Apply here

HR Auditor- Singapore

HR Auditor 

Top Employers Institute is the global authority recognising excellence in people practices. We assist companies to accelerate these practices and further enrich their worlds of work. Through the Top Employers programme, participants are audited, certified and recognised as employers of choice. Established more than 30 years ago, Top Employers Institute now certifies over 2,300 organisations in 121 countries. These certified companies positively impact the lives of over 12m employees globally. 

Purpose and Contribution to the Company Strategy

The HR Auditor is responsible for the delivery of the certification process for local clients participating in our annual programmes across the globe. Their job is to support the clients in submitting the survey and validate its answers and to ensure the certification process is objective and diligent.
He/she supports the quality checks and helps with quality assurance. He/she collects HR insights and shares them internally and externally. The HR Auditor also participates in many processes and delivery improvement projects in addition to other special projects.

Key result areas and main activities

  • Support the onboarding of their clients and lead the delivery of the Certification process for local clients.
  • Carry out Quality Checks to support the rapid delivery of certification and results to clients.
  • Update client-related data regarding the Certification Process (e.g., Key Information as Deadlines and Status) and make it transparent and accessible for other stakeholders in the organization. Use common systems and tools such as Salesforce and SharePoint.
  • Support the delivery of our international clients (validation of affiliates/local entities), align with other HR Auditors, and report potential issues to the leading colleagues.
  • Carry out a range of quality assurance activities for international clients (under the guidance of senior colleagues.)
  • Analyze data and results to carry out results sessions for local clients.
  • Support the analysis of data for senior colleagues to carry out group result sessions for international Clients.
  • Gather insights and best practices from colleagues and clients to develop content for local connect events or websites.
  • Gather HR best practices from clients and share HR knowledge within the organization.
  • Conduct various Workshops/ Webinars (e.g., Welcome Webinar, Certification/Benchmark Activation Session)
  • Help translating the survey and other process related material (e.g., Email templates, Webinar Slides).
  • Participate in special certification projects (e.g., Trends Report)

Company competencies (for everyone):
• Collaboration
• Customer focus
• Global perspective

Key success competencies (in addition to company competencies):
• Planning & alignment
• Accountability
• Effective verbal & written communication
• Time management
• Work Processes optimization
• Data collection & Analysis

Qualification Criteria
• Bachelor’s degree in HR (or equivalent)
• Minimum 3 years of experience in HR (generalist or specialist roles).
• Previous experience in a mid-sized local company (50-249 employees). Experience in a an international (250-10 000 with international presence) or multinational company (more than 10 000 employees, regional HQs, Global HQ) is an advantage.
• Strong HR Knowledge
• Good client-facing and internal communication skills

• Fluent in Mandarin (for business) & English (written and spoken). Fluent in any other additional language would be advantageous.

• Strong working knowledge of Microsoft Office.
• Strong analytical and problem-solving skills.
• Organized, autonomous, and fast learner.

Top Employers Institute offers

Purposeful Impact. Global Connections. Versatile Working Environment. 
At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self. 

At Top Employers Institute, we believe in:  

  • Living our human-centric approach (flexible working conditions, including the flexibility to work from home or from the office)
  • Thriving in a multicultural environment 
  • Growing meaningfully 
  • Leadership culture based on trust
  • Plenty of room for initiatives and own responsibility
  • We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
  • We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
  • Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
  • Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!

Apply Here

HR Auditor

HR Auditor (Focus on Italy)

Top Employers Institute is the global authority recognising excellence in people practices. We assist companies to accelerate these practices and further enrich their worlds of work. Through the Top Employers programme, participants are audited, certified and recognised as employers of choice. Established more than 30 years ago, Top Employers Institute now certifies over 2,300 organisations in 121 countries. These certified companies positively impact the lives of over 12m employees globally. 

Purpose and Contribution to the Company Strategy

The HR Auditor is responsible for the delivery of the certification process for local clients participating in our annual programmes across the globe. Their job is to support the clients in submitting the survey and validate its answers and to ensure the certification process is objective and diligent. He/she supports the quality checks and helps with quality assurance. He/she collects HR insights and share them internally and externally. The HR Auditor also participates in many process and delivery improvement projects in addition to other special projects.

Support the onboarding of their clients and lead the delivery of the Certification process for local clients.

Key result areas and main activities

  • Carry out Quality Checks to support the rapid delivery of certification and results to clients
  • Update client related data regarding the Certification Process (e.g., Key Information as Deadlines and Status) and make it transparent and accessible for other stakeholders in the organization. Use common systems and tools such as Salesforce and SharePoint.
  • Support the delivery of our international clients (validation of affiliates/local entities), align with other HR Auditors, and report potential issues to the leading colleagues.
  • Carry out a range of quality assurance activities for international clients (under the guidance of senior colleagues.)
  • Analyse data and results to carry out results sessions for local clients.
  • Support the analysis of data for senior colleagues to carry out group result sessions for international Clients.
  • Gather insights and best practices from colleagues and clients to develop content for local connect events or websites.
  • Gather HR best practices from clients and share HR knowledge within the organization.
  • Conduct various Workshops/ Webinars (e.g., Welcome Webinar, Certification/Benchmark Activation Session)
  • Help translating the survey and other process related material (e.g., Email templates, Webinar Slides).
  • Participate in special certification projects (e.g., Trends Report)

Company competencies (for everyone):
• Collaboration
• Customer focus
• Global perspective

Key success competencies (in addition to company competencies):
• Planning & alignment
• Accountability
• Effective verbal & written communication
• Time management
• Work Processes optimization
• Data collection & Analysis

Qualification Criteria
• Bachelor’s degree in HR (or equivalent)
• Minimum 3 years of experience in HR (generalist or specialist roles).
• Previous experience in a mid-sized local company (50-249 employees). Experience in a an international (250-10 000 with international presence) or multinational company (more than 10000 employees, regional HQs, Global HQ) is an advantage.
• Strong HR Knowledge
• Good client-facing and internal communication skills

  • Excellent oral and written command of English (native/bilingual),and Italian (native/bilingual) and if you also speak any of the following languages that would be an extra advantage: Portuguese, Spanish or French

• Strong working knowledge of Microsoft Office.
• Strong analytical and problem-solving skills.
• Organized, autonomous, and fast learner.

Top Employers Institute offers

Purposeful Impact. Global Connections. Versatile Working Environment. 
At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self. 

At Top Employers Institute, we believe in:  

  • Living our human-centric approach (flexible working conditions, including the flexibility to work from home or from the office)
  • Thriving in a multicultural environment 
  • Growing meaningfully 
  • Leadership culture based on trust
  • Plenty of room for initiatives and own responsibility
  • We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
  • We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
  • Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
  • Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!

Apply here

HR Auditor

São Paulo, sao paulo (Hybrid)

HR Auditor (focus LatAm & US )

Top Employers Institute is the global authority recognising excellence in people practices. We assist companies to accelerate these practices and further enrich their worlds of work. Through the Top Employers programme, participants are audited, certified and recognised as employers of choice. Established more than 30 years ago, Top Employers Institute now certifies over 2,300 organisations in 121 countries. These certified companies positively impact the lives of over 12m employees globally. 

Purpose and Contribution to the Company Strategy

The HR Auditor is responsible for the delivery of the certification process for local clients participating in our annual programmes across the globe. Their job is to support the clients in submitting the survey and validate its answers and to ensure the certification process is objective and diligent. He/she supports the quality checks and helps with quality assurance. He/she collects HR insights and share them internally and externally. The HR Auditor also participates in many process and delivery improvement projects in addition to other special projects.

Support the onboarding of their clients and lead the delivery of the Certification process for local clients.

Key result areas and main activities

  • Carry out Quality Checks to support the rapid delivery of certification and results to clients
  • Update client related data regarding the Certification Process (e.g., Key Information as Deadlines and Status) and make it transparent and accessible for other stakeholders in the organization. Use common systems and tools such as Salesforce and SharePoint.
  • Support the delivery of our international clients (validation of affiliates/local entities), align with other HR Auditors, and report potential issues to the leading colleagues.
  • Carry out a range of quality assurance activities for international clients (under the guidance of senior colleagues.)
  • Analyse data and results to carry out results sessions for local clients.
  • Support the analysis of data for senior colleagues to carry out group result sessions for international Clients.
  • Gather insights and best practices from colleagues and clients to develop content for local connect events or websites.
  • Gather HR best practices from clients and share HR knowledge within the organization.
  • Conduct various Workshops/ Webinars (e.g., Welcome Webinar, Certification/Benchmark Activation Session)
  • Help translating the survey and other process related material (e.g., Email templates, Webinar Slides).
  • Participate in special certification projects (e.g., Trends Report)

Company competencies (for everyone):
• Collaboration
• Customer focus
• Global perspective

Key success competencies (in addition to company competencies):
• Planning & alignment
• Accountability
• Effective verbal & written communication
• Time management
• Work Processes optimization
• Data collection & Analysis

Qualification Criteria
• Bachelor’s degree in HR (or equivalent)
• Minimum 3 years of experience in HR (generalist or specialist roles).
• Previous experience in a mid-sized local company (50-249 employees). Experience in a an international (250-10 000 with international presence) or multinational company (more than 10 000 employees, regional HQs, Global HQ) is an advantage.
• Strong HR Knowledge
• Good client-facing and internal communication skills

  • Excellent oral and written command of English (native/bilingual), Spanish (native/bilingual) and Portuguese (native/bilingual).
  • Working experience with US companies, or living experience in the US as a plus.
  • You are based in Sao Paulo area and willing to occasionally travel, mostly within America and to Europe.

• Strong working knowledge of Microsoft Office.
• Strong analytical and problem-solving skills.
• Organized, autonomous, and fast learner.

Top Employers Institute offers

Purposeful Impact. Global Connections. Versatile Working Environment. 
At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self. 

At Top Employers Institute, we believe in:  

  • Living our human-centric approach (flexible working conditions, including the flexibility to work from home or from the office)
  • Thriving in a multicultural environment 
  • Growing meaningfully 
  • Leadership culture based on trust
  • Plenty of room for initiatives and own responsibility
  • We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
  • We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
  • Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
  • Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)

Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!

Apply here