Agentic AI is moving beyond tools and starting to organise how work happens.
Most organisations are not designed for that shift.
As organisations move from isolated AI tools to multi-agent systems, workflows, accountability and workforce structures are being reconfigured. The pace of adoption matters less than how effectively organisations redesign work around these intelligent systems. Drawing on insights from almost 2,500 certified Top Employers, this report sets out a practical framework for HR leaders designing work in the age of agentic AI.
A shift leaders can’t ignore
Many organisations are still structured for a world where AI supports individual tasks rather than coordinating activity across workflows, teams and functions.
When agentic AI is layered onto existing workflows without redesigning how work is organised, the result is often the same: pockets of efficiency, alongside confusion, mistrust and uneven impact. For HR leaders, the challenge now extends beyond deployment. It includes building trust in AI-supported work, modernising workforce planning and ensuring performance, progression and governance continue to operate coherently as intelligent systems scale.
What you’ll take away
This report draws on data from almost 2,500 certified Top Employers and insights from HR leaders working with agentic AI to show:
- How leading organisations are redesigning workflows and decision-making around agentic AI
- How workforce planning, performance and reward structures are evolving alongside AI-enabled work
- The three priorities HR leaders need to act on now: building trust and clarity, rethinking roles, and building ethical AI foundations as a source of competitive advantage
Agentic AI is already reshaping work. Organisations now need clearer ways to design, manage and govern work alongside these systems. Download the full report by filling out the form below.
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