Unleashing The Power of Employee Networks: Insights from Tata Consultancy Services UK & Ireland

By Claire Matthews, Global Account Manager, Top Employers Institute

As part of the 2022 Top Employers Institute’s Best Practices Week, I had the privilege of discussing employee networks with Anshoo Kapoor, Head Recruiter, and Ieva Jankelaityte, Diversity, Equity & Inclusion Lead at Tata Consultancy Services UK & Ireland (TCS), a certified Top Employer.

Recognising the often untapped potential of employee networks, TCS made a strategic decision to establish formal networks. The goal was to facilitate connections between employees and leverage the collective resources of these groups. By nurturing existing relationships, TCS aimed to harness their positive influence within the company, the community, and the lives of the individuals involved.

Here are some of the key insights shared during our engaging conversation.

The Power of Employee Networks

We started by discussing TCS’s motivation to bring all the employee networks under one umbrella and create the Networks of Networks. Anshoo explained, “Employee networks are nothing new. We all have them. What we’re really trying to do is create exponential value.” She explained that by formally bringing employee networks together they could learn from each other, pool resources, and have a significant collective impact on the company.

At TCS, each network has defined roles to provide structure: a business sponsor, network chair, and council members. The business sponsor offers strategic guidance and advocates for the network’s initiatives. Network chairs oversee the agenda, often driven by their passion for a specific cause. These positions rotate every couple of years to help foster fresh perspectives and broaden participation. The council serves as a crucial bridge, bringing together business and employee networks. Each business unit nominates a senior leader to join the council, enabling seamless communication between the networks and various company departments.

Collaboration between the networks and the company at large extends beyond the council. “Two-way communication is very important with employee networks,” Ieva explained, “For our decision-making process – whether it’s policies or practices – we come to our employee networks and ask for their feedback. Sometimes the networks even approach us asking if certain practices can be reviewed.” This approach ensures that TCS benefits from the valuable insights and perspectives of its employee networks, cultivating a culture of continuous improvement.

Read More: Best Practice | Count Me In: Diversity & Inclusion at Mitie

Building Bridges for Inclusion

Employee networks are employee-driven, and participation is voluntary. As the programme has grown, they have discovered alignment between the networks’ goals and those of the company. Ieva described this shared mission: “With the help of our employee networks, we are trying to empower our network members to use their influence for inclusion without exception because that is essentially what we are striving for. We want to create an environment where everyone can thrive and be their full authentic selves.”

In collaboration with employees, eleven distinct networks were established, each addressing specific areas of diversity and inclusion. The networks are:

• The Hive Gender Diversity,
• QOLORS – LGBTQ+ & Allies,
• Enable,
• Culture Ambassadors,
• Workplace Parents,
• TCS Minds & Mental Health First Aiders,
• Learning Influencers, SME & Faculty Network,
• Maitree & Community Champions,
• UNO Parenting Club,
• BRIDGE, &
• Arise.

They are bringing all these groups under the unified banner of the Networks of Networks to foster allyship. Additionally, by centralising these networks, new joiners gain valuable insights into the level and nature of engagement within each group. Moreover, individuals who identify with multiple employee networks can remain connected to all groups even if they lack the time to participate in more than one.

Realising Untapped Potential

TCS greatly emphasises on cultivating a diverse workforce encompassing various backgrounds and life experiences. The recruitment process is the foundation of an individual’s relationship with the company; therefore, ensuring inclusivity from the very beginning is crucial. Anshoo elaborates, “I can say we have been on our toes trying to get the best people in. There are a lot of untapped talent pools, and the employee networks are a great reminder to ensure we are inclusive, making reasonable adjustments to ensure people of different backgrounds can come into the workforce and have the opportunity to blossom and grow.”

Employee networks serve as a critical asset in promoting diversity and helping employees feel valued and accepted. In addition to tapping into employee networks, TCS recognises the significance of considering key people segments during recruitment. Each position is carefully evaluated with these segments in mind to ensure that potential candidates from these groups are given equal consideration. The people segments TCS identified are:

• Gender diversity,
• LGBTQ+
• Culture, race, & ethnicity,
• Veterans
• Disability, neurodiversity, & mental health, &
• Generations/age diversity.

Through establishing the Network of Networks, TCS has successfully strengthened its commitment to creating a diverse and inclusive environment. This initiative has not only contributed to the company’s mission but has also significantly enhanced employee satisfaction. A recent survey among network participants revealed that an overwhelming 95% of respondents acknowledged the employee network’s positive impact on their professional success.

Read More: Making an Impact: GroupM’s DEI Sponsorship Programme

Empowering Individual’s Growth & Transformation



In the rapidly evolving landscape of education and professional development, traditional learning methods, jargon, and frameworks are giving way to a new era of sophisticated and personalised learning fueled by cutting-edge technology. This seismic shift has ushered in an unprecedented level of personalisation in the learning experiences of individuals, particularly in the corporate world. Employees now expect to be treated as “internal” customers, and employers are increasingly prioritising a “person-centric” approach that profoundly impacts the way learning is delivered and experienced. 

In a recent LinkedIn Live Event, Dwen Hwee, HR Head, Singapore and Korea at Tata Consultancy Services and Billy Elliott, Regional Director for APAC at Top Employers Institute, discussed an outstanding best practice of how they make learning available to anyone to learn anytime, anywhere, using any content or any device. Here are some key learnings from the session:   

Read ahead to get a snapshot of some of the session’s highlights; fill in the form to get the recording of the webinar to watch whenever you have a moment.   

TCS’s Culture of Learning and Democratizing Skills 

TCS, a renowned global leader in IT services and consulting, has fostered a culture of learning by creating a comprehensive learning ecosystem. This ecosystem encourages employees to take charge of their careers and focuses on people, purpose, and the democratisation of talent and skills within the organisation. TCS offers a range of learning formats, including self-paced learning, virtual classes, game-based learning, and more, supported by partnerships with external training providers. 

Building a Robust Learning Ecosystem: Addressing Digital Demands and Driving Business Success 

TCS recognised the need to develop a comprehensive learning ecosystem to address the evolving demands of digital technology and ensure the continuous growth and development of its employees. Several factors contributed to the development of this learning ecosystem, including: 

• The need to have Talent Fungibility as a strategic value 
• Learning as a driver of business success 
• The need for the organisation and employees to have relevant skills  
• The Digital Transformation Wave and remain innovative 

To build a learning culture within TCS, which translates to purpose-led talent development, they developed it across five pillars:  

1. Providing training opportunities – Linking learning with career and rewards 

1. Being a partner function – Fueling business growth by being a part of business strategy & operations 

1. Onboarding more training partners – Creating innovative & seamless learning ecosystems 

1. Provisioning learning content – Building agility and hunger to learn and unlearn 

1. Conducting technology or leadership programs – Nurturing growth & transformation mindset while focusing on cost & efficiency 

TCS has developed various initiatives to support these pillars:   

• Talent Development Digital Ecosystem – TCS developed a talent development digital ecosystem anchored in their HR and resourcing teams. They engage, retain, and develop employees across the globe, aligning closely with the business to support its growth. The ecosystem includes the iEvolve learning and competency management system, which offers a diverse range of learning formats and proficiency levels. The iEvolve system serves as a one-stop-shop for employees to access training and certification records, whether internal or external. Various learning formats are on the platform, including in-person workshops, hackathons, self-learning and Gamification. As an example, under the digital ecosystem, TCS uses a virtual iQclass, where employees can learn from other employees overseas in a live session. The digital learning ecosystem enables TCS’s 5As of learning – which is for Anyone to learn Anytime, Anywhere, using Any content delivered on Any device.  
• The T-Factor – using an in-house built Algorithm using AI, provides a measure of relevant skills for all TCS employees. TCS employs a unique approach called the T-factor to cater to employees at different experience levels. This approach encourages employees to develop expertise in multiple digital technology skills while also excelling in one or a few specific areas. The T-factor was introduced to anticipate the increasing demand for digital technology skills, and it ensures that employees are prepared and trained to apply these skills in real business contexts and support customers in transforming their businesses.  

• Xcelerate  – This is TCS’s career guidance management platform designed to help employees navigate their career paths. Through Xcelerate, employees can log in and input their desired roles, preferred technologies, and a timeframe for progression. The platform then generates a personalised learning path based on the employee’s current skill sets and desired career trajectory. Xcelerate also offers interactive features such as 360-degree feedback, where colleagues and supervisors provide comments and feedback, fostering holistic development in both technical and soft skills. Employees can participate as mentors or choose mentors from a registered list. The platform provides career insights, including learning paths of employees in desired roles, competency gap analysis, and engagement indexes. Xcelerate seamlessly integrates with TCS Elevate, a talent framework comprising three pillars: Junior Talent, Mid-level Talent, and Emerging Leader and Senior Leadership paths. 

Driving Career Advancement: Transformative Benefits of TCS’s Learning Ecosystem 

Over 170 000 employees across TCS have been placed in projects across the business, which will help them reach the roles they desire in future. At TCS, their learning ecosystem results in numerous benefits for our employees. They gain a wide range of digital technology skills while specialising in specific areas, positioning themselves for career advancement. Through personalised learning paths and continuous access to training programs, they engage in ongoing learning, ensuring their skills remain relevant. Our interactive platforms, like Xcelerate, provide holistic development opportunities through 360-degree feedback and mentorship, nurturing well-rounded professionals. By actively participating in shaping their learning journeys, employees experience increased engagement, ownership, and motivation. 

Our HR priorities are all about accelerating the impact of our talent



What are your key HR priorities for 2023 and why?

Our HR priorities revolve around maximizing the potential of our talent and fostering a culture of high performance by focusing on:

• Driving our cultural transformation through a leader development & culture program “Engage – Shape – Perform”
• Empowering and supporting all our people to take ownership of their careers, enabling them to reach their full potential
• Shaping a caring environment, in which wellbeing & employee experience at scale is key
• Implementing future ways of working (digital – data analytics – virtual assistant & automation)
• Embedding Diversity, Equity and inclusion further into everything we do

Which trends do you think will be central in the world of HR in 2023 and beyond?

Important trends in HR that we are taking into account in our strategies are the:

• Move from intuition & bias to evidence based working through data analytics
• Switch from job based to skill based working
• Hybrid working and new office concepts
• Focus on selfcare – more focus on preventive action over curative

How has being a Top Employer helped your employer brand?

The Top Employer certification helps to benchmark our company against other top employers and provides useful insights into areas we can still develop or innovate further.  It is of course also an important employer branding tool, which can differentiate us from competitors.  Many candidates are very well aware of it, and as the labour market is candidate driven, it is really supportive for our brand and for attracting the right candidates.

Balancing AI and Human Expertise in HR: Insights from SABIC India and Top Employers Institute



Artificial Intelligence (AI) is rapidly growing in various industries, including HR. While AI technology offers numerous benefits, such as increased efficiency and reduced bias, it raises concerns about the lack of personal touch. In a recent LinkedIn Live event, Preet Boparai, Head of HR for India, at SABIC and Billy Elliott, Regional Director for APAC at Top Employers Institute, discussed the emerging use of AI in HR and the importance of maintaining a balance between AI and human expertise.  The webinar explored examples of how AI has proven beneficial and the potential downsides of relying solely on technology. The session also provided insights into how SABIC India leverages AI while retaining the human element in HR operations. Here are some key learnings from the session: 

Read ahead to get a snapshot of some of the session’s highlights; fill in the form to get the recording of the webinar to watch whenever you have a moment.  

Balancing the Benefits and Concerns of AI in Human Resources: The Need for Human Oversight and Intervention 

Using AI tools in HR has proven successful in saving time and effort. For example, AI tools have proven successful in recruitment by saving time and effort for recruiters and offering personalised feedback to candidates. These tools employ natural language processing and facial analysis technology to evaluate the fit of candidates for job positions. However, a critical issue with AI tools in recruitment is the potential for bias and discrimination. In a notable case, a recruitment tool demonstrated a preference for male candidates over female candidates. Therefore, it is necessary to have human oversight and intervention to ensure that algorithms are not giving biased results. 

SABIC Shows How AI Tools Can Help HR in Employee Engagement and Retention 

SABIC, a global leader in diversified chemicals, has harnessed the power of AI to enhance employee engagement and retention. Here are some ways they’ve implemented it: 

• Development of a chatbot for employee experience: SABIC developed an advanced chatbot called Amber, which has proved invaluable during the pandemic. It acted as a seamless two-way communication tool, promoting connection and dialogue by regularly seeking feedback from SABIC employees about their experiences working in an evolving, flexible environment. The chatbot is used to identify disengaged employees and those who are at risk of leaving. By proactively identifying these employees, SABIC has been able to retain them, thereby reducing its attrition rate. However, SABIC also emphasised the importance of informing employees about the tool and ensuring that conversations between employees and HR are confidential. 
• Gathering feedback from employees: SABIC has also used AI tools to gather employee feedback during the COVID-19 pandemic. This feedback was used to launch SABIC Care, a flexible employee health benefits plan.  

• Personalised learning journeys: SABIC also uses Percipio, a platform that offers a range of courses and content for employees to upskill and reskill themselves. This platform uses AI to personalise the learning experience and improve the efficiency and effectiveness of the learning process. 

Balancing AI and Human Intelligence 

While AI tools can provide valuable insights and baseline information, SABIC emphasised the importance of involving human intelligence in decision-making. The solutions SABIC created were well thought through and catered to the entire organisation. SABIC also recognised that AI tools are not infallible and that there may be instances where the predictions made by these tools need to be corrected. Therefore, the company has created a feedback loop where human intelligence can correct and improve the accuracy of AI tools. 

Fostering Collaboration Between AI and Humans in the Workplace: HR’s Vital Role 

In today’s fast-paced, technologically driven world, it’s easy to get caught up in the idea that machines and algorithms can do everything better than humans. However, as we rely increasingly on artificial intelligence (AI) in the workplace, it’s essential to remember the value of the human touch. Recent studies have shown that many employees negatively perceive their HR departments. Some don’t even know who their HR representative is, while others don’t trust that any action will be taken if they report a concern, such as harassment or discrimination. With the increasing use of digital tools, this gap between HR and employees could widen further. 

However, the solution isn’t to eliminate AI and go back to the days of paper forms and in-person meetings. Instead, HR departments need to remember that technology should be used to enhance and support human interaction, not replace it entirely. The key is to maintain honest and meaningful conversations with employees. This means closing the loop and letting employees know what actions are being taken in response to their concerns, even if the news isn’t always positive. No amount of technological advancement or process improvement can replace regular communication and connection between HR and employees. 

Ultimately, the best approach is to view AI and humans as a united team working together to empower the future of the workplace. It’s up to us to take responsibility for making positive changes and not depend solely on technology to solve all our problems. 

Key Takeaways: Embedding Systemic Inclusion with Tata Consultancy Services

Virtual Fireside Chat with Preeti D’Mello, Tata Consultancy Services, and Adrian Seligman, Top Employers Institute. 

There is no diversity without inclusion. 

Inclusion is now an integral part of any organisation’s diversity offerings. Leading organisations, like certified Top Employer Tata Consultancy Services, are integrating it into their overall business strategy. Creating an inclusive workplace culture differs from simply creating a diverse company culture. An inclusive work culture allows employees to feel included irrespective of who they are or how they identify themselves. 

In this webinar, Preeti D’Mello, Global Head of Diversity, Equity & Inclusion & LeaD Academy at TCS, and Adrian Seligman, Executive Board Member at Top Employers Institute, spoke about how to adopt a holistic and systematic view of diversity, inclusion, equity and belonging to create, nurture and sustain an inclusive culture. 

Throughout the session, they touched on how organisations, and their HR leaders, can build their capacity for emotional intelligence, embodied self-awareness, compassion and sensitivity. While also touching on how individuals can demonstrate personal impact and accountability through good actions for themselves and others. 

Read ahead to get a snapshot of some of the session’s highlights; fill in the form to get the recording of the webinar to watch whenever you have a moment. 

TCS is a large multinational organisation with around 600 000 employees; Adrian and Preeti began their conversation about inclusion by exploring how TCS sees its employees as individuals. Following that, Preeti expanded on the question by sharing some best practices from TCS:

• While the company is large, TCS manage to keep their everyday operating teams small. It allows them to operate similarly to a country with states, counties and townships. In simpler terms, they manage to organise their large employee numbers into smaller groups to keep it manageable. It also allows each group to interact within and outside of their group. 
• At TCS, they also maintain a company culture of open communication where feedback is not only encouraged but also helps to facilitate collaboration. They provide space for teams to voice their opinions openly without fear. While this is difficult, they ensure their company structure supports this culture. 
• They also know that they must keep evolving to maintain their inclusive culture. 

Inclusion at Scale with HCL – Read Now

How TCS’s DE&I strategy fits into their talent attraction strategy.

• When hiring and advertising open positions, they ensure clear messaging around the diverse identity groups they have in their organisations. TCS also partner with organisations that promote certain identity groups to ensure that they get the best candidates and a diverse range of candidates. 
• They use word of mouth to help find new employees as they value the opinions of their current employees and want to find new employees who will be a neat cultural fit in the organisation. They also look at the internal dynamics of their current employees to help inform recent hiring decisions.
• At TCS, they make sure that their DE&I strategy is communicated internally and externally so that you are aware of the organisation’s strategic objectives, whether you are new or old to the company. 

How TCS help, their leaders succeed in creating a culture of belonging across the organisation. 

• There is a mandate for inclusion and belonging that is now a mandate for business results. They did this when they understood that there was a clear relationship between doing the right thing and improved business results. It first began to gain momentum in the United States and then became a worldwide phenomenon. 
• They ensure that their organisation has a precise value alignment with those who work in and outside the company. It is a part of their big message that while business is about products and solutions, it is also about the quality of people a business works with. 
• To engage with their leaders, TCS started by showing them some of the positives of working within an inclusive organisation. 
• They encourage open and honest conversations with their leaders and employees to share the positives of working in a diverse and inclusive environment. 
• They foster learning about conscious and unconscious bias throughout the organisation.

The fundamental shift in their culture has come from the organisation realising that they will need to step outside of themselves and critically look at what they are doing and how they can improve that. It’s about making small steps every day to improve their culture. 

Learn more about how TCS makes their DE&I strategy work by watching the full Virtual Fireside Chat now. Fill in the form now and get your link to the session.

Best Practice | Count Me In: Diversity & Inclusion at Mitie



Mitie’s Count Me In learning and development programme is aimed at challenging the way colleagues think about diversity and inclusion, while stimulating healthy conversation. The programme was developed based on feedback from Mitie colleagues regarding their experiences with inclusion.

This is just a snapshot of Mitie’s innovative best practice; you can find the full practice on our HR Best Practices database that is exclusively available to Top Employers. Get inspiration and insight into the approach, challenges and learnings experienced by certified Top Employers. Access it now or learn more about it here!

Why was the practice needed?    

When certified Top Employer, Mitie Group, created a new Head of Diversity and Inclusion they saw an opportunity to step beyond traditional unconscious bias training for a more mindful approach to issues around D&I. After receiving employee feedback that showed a need for the organisation to focus more on the needs of women in the workplace, race and ethnicity, disability, sexuality, and age-diversity. These were all issues that fall under the umbrella term of diversity and inclusion.

In 2021, against the backdrop of the company’s recent merger with Interserve, the pandemic and the Black Lives Matter movement, Mitie’s Count Me In programme was able to deeply connect their people to each other. The aim of the programme was to not only understand their own company culture but also the culture of their employees and the challenges that are brought with different cultures. The programme also wanted to try and represent all these different cultures and people in their company story.

How was the practice implemented?

Mitie wanted to challenge the way that their people think with their Count Me In programme by encouraging them to have authentic and open conversations. Most importantly, Mitie wanted to create an environment where every employee felt able to bring their authentic and whole self to work. To meet these goals, they designed the programme as a journey of growth that would happen over four phases:

1. Count on Me: starting point in which employees look at their own strengths and biases.
2. Count on Us: this phase focuses on team culture and provides the opportunity for teams to create an environment of trust and empathy in which colleagues feel safe to speak up.
3. Count on Mitie: as part of an inclusive organisation all employees feel a sense of belonging.
4. Count on the Future: the Count Me In initiative continues to support and encourage an inclusive culture as well as to ensure that ED&I strategies remain in focus going forward.

Across the programme, Count Me In covered the following topics:

• Assumptions and bias
• Strengths and superpowers
• What is and isn’t ok to say
• Banter
• Inclusive conversations
• Conscious Inclusion
• Building relationships
• Allyship
• D&I basics
• Speaking up
• Inclusive leadership behaviours

The first two phases of the programme encouraged employees to reflect on their own understanding of diversity and inclusion while developing new awareness around it. While doing this they also worked on creating an environment that was safe for everyone to speak up in. The programme was not designed to be stagnant. Instead Mitie carefully constructed the training to be continuously developed over time with new training developed on further feedback from employees at the organisation.

When the programme progressed the focus shifted from internal reflection to ensuring that the organisation had a culture of psychological safety that allowed them to speak up and speak out.

The programme was not only limited to non-executive employees, but rather it extended into leadership levels with reverse mentoring and training to help manage escalations. Throughout the programme employees were helped to identify people that they could reach out to for various types of help. Management needed to be prepared for conversations that required the highest level of care and consideration.

While this was happening, the Executive Leadership and Group Leadership teams pledged their commitment to the overarching objective of the programme, which was to create an environment of inclusion throughout the organisation where each person feels comfortable in being themselves at work. In all of the leadership meetings at Mitie D&I is a standing topic with quantifiable metrics for follow-up and measurement across the company.

To learn more about how they implemented the programme you can find this practice on our HR Best Practice database. Access it now or learn more about how to become part of a global network of employers of choice!

Results of implementing Count Me In.

The programme’s first activity was an online self-assessment was completed by over 6 000 people at Mitie. It was followed by ‘Let me tell you a story…’ during which over 4 000 participants listened to a story being told before they were asked to answer questions designed to illuminate biased assumptions about the characters.

After the programme was implemented across Mitie they found:

• Over 24 000 employees have engaged with some or all the learning activity.
• Average NPS across all activities is 99%.
• Over 17 000 inclusivity commitments have been made by employees at all levels.

There were also several strategic benefits revealed by the programme:

• The number of colleagues registered in Mitie’s diversity networks grew fivefold. 
• Mitie continued to report their Gender Pay Gap and they voluntarily published their Ethnicity Pay Gap report.
• This initiative helped Mitie to become number 10 in the top 50 Inclusive Employers in the UK.
• Mitie has improved gender and racially diverse representation in senior leadership roles, 21% of Women and 8% of Racially Diverse.

To get more details about how Mitie made their Count Me In programme work find this practice on our HR Best Practice database. Access it now or learn more about it here!