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Junior (Salesforce) Administrator

Purpose and contribution to company strategy

Purpose description, summarising the contribution to the wider company strategy & goals

In the role of Junior (Salesforce) Administrator you are responsible for the daily operational support of the users of the application (Salesforce) and solve incidents within the application. Herewith you are in daily contact with end users, but you also consult on requested changes with the user organisation. You implement standard and non-standard changes via configuration. In addition, you support the user organisation with changes on both the systems as well as processes. As the Tier 1 support line you manage the case queue as a result of the issues raised by your internal colleagues to enable them to facilitate the processes supporting Marketing, Sales, Certification and Finance. For this you work together with our internal Tier 2 support team members. To be successful in your role you liaise with internal stakeholders on a regular basis and provide insights regarding areas and processes applicable for improvements. As part of the Global Digital team, you participate in and lead several operational projects to further develop and improve the support services delivered to our internal users.

Key result areas and main activities

Key result areas showing what impact the role should have, main activities providing further insight

Ensuring optimisation of the Salesforce org for the organisation:

  • Manages and maintains the Salesforce meta data, security and Cloud apps
  • Regularly deliver business process support and prepare for the yearly cycle:
  • Maintains the organisation specific configuration settings in Salesforce to support the certification and delivery process
  • Provides support during the periodic set up and maintenance of the Survey configuration

Well managing the daily support process (Marketing, Sales, Certification and Finance):

  • Works on cases and delivers solutions
  • Follows up on cases in case additional information is needed to solve a case

Adequate support of the Digital Development delivery:

  • Participates in UAT and deployments
  • Participates in knowledge transfer of new developments to enable himself to deliver support to internal users

Ensuring access for internal and external users to Salesforce:

  • Creation of users including profile and permission sets assignment
  • Troubleshooting and solving login issues
  • Resolving incidents related to feature access

Competencies

Key competencies required to be successful in this role (mix of behaviours and skills and knowledge)

Behaviours

Collaborates

Customer Focus

Global Perspective

Ensures Accountability

Drives Results

Skills (job specific) + knowledge (education, work level)

Data Collection and Analysis

Reporting

IT Data Management

Certified Salesforce Administrator

Basic experience / operational systems (1 year)