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Merchants SA

Banking, IT, Professional Services, Recruitment, Retail, Telecommunications
Merchants SA was awarded the Top Employers South Africa certification.
  • Top Employers South Africa

What Top Employers say about themselves

Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people. We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors. For more information about Merchants, please visit www.merchantsCX.comFollow us on Twitter @CCMerchBPO, LinkedIn, Facebook and Instagram

Number of employees: 8000
Number of active countries: 4

The research

Our comprehensive independent research revealed that Merchants SA provides exceptional employee conditions, nurtures and develops talent throughout all levels of the organisation and has demonstrated its leadership status in the HR environment, always striving to optimise its employment practices and to develop its employees.

We help your organisation adapt to the rapidly changing HR environment

How we certify