Top Employers Institute is the #1 global authority on HR strategies. With our world leading Certification and data-led insights, we guide and empower organisations in delivering transformational people practices, driving business outcomes and helping them attract, engage and retain top talent.
Established more than 30 years ago and operating in 125 countries worldwide, Top Employers Institute collaborates with 2,400 companies, including some of the world’s most reputable brands, enabling them to build a better world of work. As a purpose-led and trusted organisation, we provide authoritative and insightful solutions that elevate HR strategies globally.
Purpose and contribution to company strategy
Top Employers Institute is trusted by leading organizations to assess, benchmark, and improve their people practices. This is a strategic, client-facing role focused on delivering high-impact HR advisory while ensuring exceptional client experience and retention across key accounts in China and North Asia region.
This role engages directly with senior HR leaders — including CHROs and HR transformation teams — to interpret insights, influence strategy, and shape the future of work within client organizations. You will also act as a visible thought leader and internal innovator, helping us scale impact of advisory and continuously evolve our offerings.
Key responsibilities
Key Responsibilities
Strategic HR Advisory
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- Lead strategic, insight-rich advisory sessions with senior stakeholders using client data, peer benchmarks, and external HR trends – taking macro trends into account.
- Design and deliver tailored recommendations aligned to each client’s people priorities (e.g., DEI, EVP, skills, AI readiness, leadership development).
- Guide maturity journeys and translate data into business-relevant HR narratives.
- Build influence and trust with CHROs and global HR leaders across industries.
- Co-develop advisory roadmaps and link engagement to long-term transformation initiatives.
- Deliver virtual and in person workshops as part of the value added advisory services
Thought Leadership & Influence
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- Represent Top Employers Institute at internal and external events (roundtables, webinars, panels).
- Create and share strategic insights in collaboration with Marketing and Research teams.
- Elevate our brand by contributing to white papers, briefings, and client-facing narratives on workforce trends.
- Stay on top of emerging issues (AI, hybrid work, generational shifts) and act as a trend translator for clients and internal teams.
Client Success & Strategic Client Retention
As a senior partner within the Client Experience team, this role ensures that Top Employers certification and other products aren’t just delivered — they are experienced in a way that fuels action and commitment.
Internal Collaboration & Innovation
Profile & Skills
You are:
- A credible strategic HR partner with the confidence to advise C-level leaders.
- A data storyteller who can turn benchmarks and trends into strategic action.
- A client strategist who can balance short-term engagement with long-term value.
A visible thought leader who brings fresh perspectives to client conversations and external forums
Key Success Competencies
Companywide competencies:
- Collaboration
- Customer focus
- Global perspective
Role-specific competencies:
- Strategic Thinking & Business Acumen – Understands broader organizational goals and links HR to business impact.
- Executive Communication & Facilitation – Engages senior audiences with clarity and gravitas.
- Insight Storytelling – Synthesizes data into actionable, high-level insights.
- Client Success Leadership – Maintains and grows strategic relationships while driving service adoption.
- Commercial Mindset – Identifies and supports upsell opportunities in partnership with Sales.
- Cross-Functional Collaboration – Works across teams to evolve offerings and create scalable value.
- Facilitation skills – Deliver & facilitate in person workshop for clients as a part of the advisory offering (in English and Mandarin)
Qualification Criteria
- Experience in HR consulting, strategy, or talent advisory.
- Proven track record engaging CHROs or senior stakeholders in enterprise environments.
- Experience with benchmarking, employer branding, or certification programs is a strong advantage.
- Fluent in English and Mandarin; other Asian languages are a plus.
- Based in Shanghai with occasional domestic and regional travel
Top Employers Institute offers
Purposeful Impact. Global Connections. Versatile Working Environment.
At Top Employers Institute, you collaborate with colleagues worldwide as you shape a career focused on enriching the world of work, bringing your best self.
At Top Employers Institute, we believe in:
- Living our human-centric approach (flexible working conditions, including the flexibility to work from home or the office)
- Thriving in a multicultural environment
- Growing meaningfully
- Leadership culture based on trust
- Plenty of room for initiatives and own responsibility
- We pay you to pay it forward: we grant you 2 days of paid time off for volunteering for causes you care about
- We want you to stay with us: you will enjoy a 4-week sabbatical leave paid by the company after 5 years
- Dynamic and strong international culture (more than 30 nationalities spread over 12 offices all around the world)
- Fast growing (20% YoY revenue growth) and sustainable company (founded 30 years ago)
- Be part of a globally recognised leader shaping the future of HR and employer branding.
- Be part of a motivated and fun team in a high-growth environment where every day brings new challenges, opportunities and rewards
- Collaborate with industry experts and thought leaders to drive meaningful impact
- Competitive compensation, benefits, and career development opportunities
Top Employers Institute is an Equal Opportunity Employer. We respect and celebrate each other’s differences. We know that a diverse workforce enhances our success. We are conscious that having the freedom to be yourself is the basis of sustainable growth. To us, it doesn’t matter where you were born, what you believe in, how old you are, what you look like, or who you love. We actively promote and depend on the diversity of thought, skills, and capabilities in our project teams to serve our international consumer base in the best way possible. We believe that different perspectives and backgrounds actually lift Top Employers Institute to new heights and increase our way of thinking for a better world of work. Join us, as there is a place for you here!
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