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Etisalat Misr

الاتصالات, الخدمات المهنية, تقنية المعلومات
Etisalat Misr was awarded the Top Employers Egypt certification.
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نبذة مختصرة عن اتصالات مصر

اتصالات مصر هي احدى شركات مجموعة اتصالات الاماراتية التي تأسست عام 1976 وتوسعت حتى أصبحت تعمل في 16 دولة عربية وافريقية واسيوية.

بدأت قصة اتصالات مصر في مايو 2007 وحققت مجموعة من النجاحات المتتالية التي تؤكد ريادتها التكنولوجية، فكانت أول شركة توفر خدمات الجيل 3.5 ذات الجودة العالية. وحازت فضل السبق في تقديم خدمات الجيل الرابع 4G بدون حاجة عملائها لتغيير شرائح هواتفهم بالإضافة لتطوير شبكتها بشكل مستمر.

وتقدم اتصالات مصر خدمات دولية متميزة ويتمتع عملاءها بتسعيرة مكالمات دولية تنافسية لجميع دول العالم. بجانب تقديم خدمات الانترنت المنزلي فائق السرعة ADSL بالإضافة لخدمة التليفون الأرضي الثابت، لتصبح اول مشغل رقمي متكامل.

ونجحت الشركة في تحسين تجربة العملاء حتى أصبحت صاحبة أفضل تجربة للعملاء في سوق الاتصالات المصري وفقاً لعدة تقارير منها تقريرTRIM الذي يصدر بشكل متتالي لقياس جودة الخدمات المقدمة وقاعدة العملاء والحصص السوقية والذي أكد مؤخراً ارتفاع عدد عملاء الشركة وكذلك زيادة حصتها في السوق المصري مما يثبت اننا "اقوى شبكة في مصر" من خلال كل ما نقدمه.

وتؤمن اتصالات مصر بأن العاملين لديها هم السبب وراء النجاح الذي تحقق، خاصة وانهم افراد عائلة واحدة تفخر وتهتم بهم وتركز على دعمهم لمواصلة النجاح، لذا تستثمر الشركة من خلال برامج التطوير المهني والشخصي للعاملين، بما يساهم في ترسيخ وجود اتصالات في السوق المصري.

اتصالات تلتزم بدعم بناء وتطوير المجتمعات، وتحسين سبل العيش والتطلع لمستقبل أفضل. كما نؤمن أن نجاحنا مقترن بنجاح اقتصاديات الدول التي نعمل بها ونساهم في دعمها. ولا نكتفي بتقديم خدمات وتقنيات تبقي عملائنا على اتصال دائم بكل ما يهمهم، بل نسهم في مبادرات للحفاظ على صحة المواطنين وحثهم علي تعلم واستكشاف كل ما هو جديد. وبذلك تدعم اتصالات تطوير الأعمال وتعزيز العلاقات والابتكار ومواكبة التغيرات السريعة.
كما تولى اتصالات اهتماماً خاصاً للتنمية المستدامة من خلال المشاركة فى عدد كبير من المبادارات المجتمعية خاصاً فى قطاع الصحة من خلال العمل على تطوير وتحسين منظومة الخدمات المقدمة للمواطنين ومنها تطبيق تكنولوجيا المعلومات والاتصالات في أنظمة المستشفيات وتدريب العاملين والأطباء وفرق التمريض وتجديد المرافق وتزويدها بأحدث الأجهزة الطبية والمعدات واخيراً دعم المشروعات الناشئة في مجال الصحة.

وتعتبر اتصالات من أكبر المستثمرين في مصر حيث استثمرت على مدار 12 عاماً نحو 50 مليار جنيه لتطوير شبكتها والبنية التحتية، كما رفعت رأسمالها بنحو 4.5 مليار جنيه من المساهمين الأساسيين للشركة ليصبح إجمالي رأس المال 19.5 مليار جنيه. كل ذلك جعلها الشركة الأفضل والأقوى في سوق الاتصالات المصري.

Etisalat Misr started its operations in the Egyptian market in May 2017 with a series of successes, being the first operator to present 3.5 G high quality services. The company were also the first to introduce 4G services to its customers, without needing to replace their SIM cards to activate it. This is in addition to the continuous improvement to its network.

Etisalat Misr offers premium international services, enabling its customers to enjoy competitive international calling rates to all countries across the globe. Etisalat also provides high-speed Internet services, ADSL for homes, while launching fixed landline services to become the first fully digital operator.

The company improved its users’ experience, becoming the main provider for the best customer experience in the Egyptian telecom market, according to many reports including the TRIM report that routinely measures the quality of services offered, the customer base and market share. The report concluded that the company’s market share has increased, proving it is the “Best Network in Egypt” given the services it provides.

Etisalat Misr believes that its employees are the main reason behind the successes it has achieved. This belief is showed by the sense of pride that Etisalat has towards its family members whom are constantly developed and supported.


Etisalat is committed to supporting, building and developing the communities it operates in, while working on improving their livelihoods. Etisalat believes that its success is driven by the success of the countries’ economies in which it operates, while strongly contributing to its development. Etisalat not only provides services and technologies that keep our customers connected, but also contributes to initiatives, which help maintain citizens’ health and encourage them to learn and explore what's new. Etisalat supports business development, innovation increase and keeping pace with ongoing changes.

Etisalat also pays special attention to sustainable development by participating in a large number of community initiatives, especially in the health sector. These projects include working to develop and improve the services system provided to citizens, including the application of information and communications technology in hospital systems, training of workers, doctors, and nursing teams and the renewal of facilities. This is in addition to providing them with the latest medical devices and equipment and supporting emerging projects in the health field.

Etisalat Misr started its operations in the Egyptian market in May 2017 with a series of successes, being the first operator to present 3.5 G high quality services. The company were also the first to introduce 4G services to its customers, without needing to replace their SIM cards to activate it. This is in addition to the continuous improvement to its network.

Etisalat Misr offers premium international services, enabling its customers to enjoy competitive international calling rates to all countries across the globe. Etisalat also provides high-speed Internet services, ADSL for homes, while launching fixed landline services to become the first fully digital operator.

The company improved its users’ experience, becoming the main provider for the best customer experience in the Egyptian telecom market, according to many reports including the TRIM report that routinely measures the quality of services offered, the customer base and market share. The report concluded that the company’s market share has increased, proving it is the “Best Network in Egypt” given the services it provides.

Etisalat Misr believes that its employees are the main reason behind the successes it has achieved. This belief is showed by the sense of pride that Etisalat has towards its family members whom are constantly developed and supported.


Etisalat is committed to supporting, building and developing the communities it operates in, while working on improving their livelihoods. Etisalat believes that its success is driven by the success of the countries’ economies in which it operates, while strongly contributing to its development. Etisalat not only provides services and technologies that keep our customers connected, but also contributes to initiatives, which help maintain citizens’ health and encourage them to learn and explore what's new. Etisalat supports business development, innovation increase and keeping pace with ongoing changes.

Etisalat also pays special attention to sustainable development by participating in a large number of community initiatives, especially in the health sector. These projects include working to develop and improve the services system provided to citizens, including the application of information and communications technology in hospital systems, training of workers, doctors, and nursing teams and the renewal of facilities. This is in addition to providing them with the latest medical devices and equipment and supporting emerging projects in the health field.

Etisalat is one of the largest investors operating in Egypt, pumping over EGP50 billion over 12 years into developing its network and infrastructure. It also raised its capital by EGP4.5 billion from the company's main shareholders, reaching a total capital of EGP19.5 Billion EGP. These numbers and polices all enabled Etisalat to become the best and most powerful company in the Egyptian telecom market.

Number of employees: 3000
Number of active countries: 16

البحث

وقد كشف البحث المستقل الذي أجريناه أن Etisalat Misr توفر للموظفين ميزات استثنائية وترعى وتنمي مهاراتهم في جميع المستويات التنظيمية؛ فقد أوجدت الشركة لنفسها مكانًا لتكون رائدة في مجال الموارد البشرية إذ تسعى سعيًا دؤوبًا ومتواصلاً لتحسين ممارسات التوظيف وتطويرها على الدوام

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