About Santander

Santander UK plc, part of the global Santander group, is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. It has brought real competition to the UK, through its 1|2|3 products for retail customers and relationship banking model for UK SMEs. As at 31 December 2015, Santander UK was one of the most switched to banks. The bank serves more than 14 million active customers with c. 20,000 employees and operates through 857 branches and 70 regional Corporate Business Centres.

Facts & Figures

Industry Financial Services
Number of employees 20000
Number of active countries 10

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of Santander

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Special access to CEO/Leadership
  • Suggestions box/email
  • Employee surveys
  • Employee website (separate URL)

Development Programmes

  • Graduate development programmes/traineeships
  • Internship programmes
  • International exchange programmes
  • Competency-based training programmes
  • Coaching programmes
  • Mentor programmes
  • Peer support programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • Online training programmes (always available)
  • 180- and/or 360-degree feedback
  • (Peer) coaching
  • Mentor groups
  • e-Learning (module)
  • Coaching
  • Communities of Practice
  • Collaborative Learning Experiences (e.g. Action learning group/Team-based learning)


  • Salaries
  • Variable compensation
  • Pension
  • Long-term incentives
  • Secondary benefits
  • Employee discounts on company services/products
  • Employee referral bonus
  • Shift premiums
  • Meal subsidies/canteen services
  • Subsidy Medical Insurance
  • Loan/Loan Repayment
  • Overpay

Flexible Working Conditions

  • Compressed working hours
  • Job sharing
  • Part-time working
  • Sabbatical/career break
  • Time off in lieu (TOIL)/Time-for-time
  • Telecommuting/working from home
  • Special leave for parents (above legal requirements)

Networking Activities

  • Sports events (e.g. sports day)
  • Organising weekly drinks or other social event (by staff association)
  • Alumni club (association of former employees)
  • Seasonal social events
  • Special informal sessions with Executive Management

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Use of internal/external social media (networks) to chat with current employees
  • Meeting with HR to explain procedures
  • Check-in meetings at specific intervals
  • Meeting with manager regarding job role, tasks,expectations
  • A role-specific introductory training programme
  • A buddy is assigned to the new employee
  • Post-hire assessment
  • Announcement/introduction by management
  • A tour around the organisation
  • Meeting with CEO/Executive Management
  • (Social) Networking events for new employees
  • Internal social media (network) experience sharing
  • Team lunch/dinner
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions
  • Follow-up session one year after joining

Career and succession management

  • Training programme
  • Mentoring
  • Coaching
  • Special assignment
  • Secondment
  • Job enrichment
  • International mobility (expatriation or short-term assignment)

Secondary benefits

  • Laptop
  • Mobile phone
  • Car/travel allowance
  • Bicycle scheme
  • Company car
  • On-site parking

Well-being programs

  • Safety programme
  • Stress management
  • Ergonomic support
  • Health & Safety officer/manager
  • Personal support line
  • Employee debt support
  • EAP (Employee Assistance Programme)
  • Preventative Occupational Health programme
  • Confidential adviser
  • Maintaining salary level above legal requirements
  • Maintaining employee contractual rights above legal requirements
  • Occupational Health professional
  • On-site sports facilities
  • Health screening programme
  • Religious and/or spiritual facilities (e.g. prayer room)