About ISTA Shared Services Polska

ista Shared Services Polska is a cutting-edge outsourcing center for ista Group and operates in three competence areas: utility billing for the Group’s clients, accountancy for ista Group companies, and IT services in the development and administration of in-house IT systems. The company works with ista branches throughout the world. In Poland, ista has been present since 1997 and has continued to advance its operations ever since. ista Shared Services is present in Gliwice, Katowice and Opole hiring 1000+ employees and still growing. It has been awarded many best-employer distinctions and prizes since 2010: Investor in Human Capital and Top Employer Certification.

Facts & Figures

Industry Financial Services, IT, Professional Services
Number of employees 1013
Number of active countries 25

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of ISTA Shared Services Polska

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Meeting with HR to explain procedures
  • Check-in meetings at specific intervals
  • Meeting with manager regarding job role, tasks,expectations
  • A role-specific introductory training programme
  • A buddy is assigned to the new employee
  • A mentor is assigned to the new employee
  • Announcement/introduction by management
  • A tour around the organisation
  • Team lunch/dinner
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions

Learning and development programs

  • Competency-based training programmes
  • Mentor programmes
  • Peer support programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • Mentor groups
  • e-Learning (module)
  • Coaching
  • Collaborative Learning Experiences (e.g. Action learning group/Team-based learning)

Career and succession management

  • Training programme
  • Mentoring
  • Coaching
  • Special assignment
  • Secondment
  • Job enrichment
  • International mobility (expatriation or short-term assignment)

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Special access to CEO/Leadership
  • Employee surveys
  • Employee website (separate URL)

Well-being programs

  • Stress management
  • Time management
  • Ergonomic support
  • Health & Safety officer/manager
  • Maintaining salary level above legal requirements
  • Maintaining employee contractual rights above legal requirements
  • Fitness centre membership subsidy/reimbursement
  • Health screening programme
  • On-site flu vaccinations
  • Nutritional information programmes

Networking Activities

  • Sports events (e.g. sports day)
  • Organising weekly drinks or other social event (by staff association)
  • Seasonal social events

Flexible Working Conditions

  • Flexi-time working
  • Part-time working
  • Telecommuting/working from home
  • Reduction in company travel

Compensation and benefits

  • Employee referral bonus
  • Subsidy Medical Insurance
  • Loan/Loan Repayment
  • Overpay

Secondary benefits

  • Laptop
  • Mobile Telephone
  • Company car
  • On-site parking