About Harrods

Harrods is a British institution. Our world famous flagship store is an iconic landmark in London and is probably the most well-known and respected retail store in the world. For over 160 years, Harrods has built its unique reputation supported by our key brand values – British, Luxury, Innovation, Sensation, Service. What sets Harrods apart is a commitment to exceeding expectations. Harrods has always maintained the highest standards of customer service in the world - it is one of our unique selling points. Harrods employs approximately 7000 people from 86 different nationalities who deal with up to 100,000 customers a day at peak times.

Facts & Figures

Industry Banking, Real Estate, Retail
Number of employees 10000
Number of active countries 5

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of Harrods

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Works councils
  • Special access to CEO/Leadership
  • Suggestions box/email
  • Forums/blogs on Intranet
  • Employee surveys
  • Employee website (separate URL)

Learning and development programs

  • Graduate development programmes/traineeships
  • Internship programmes
  • Competency-based training programmes
  • Coaching programmes
  • Mentor programmes
  • Peer support programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • 180- and/or 360-degree feedback
  • (Peer) coaching
  • Mentor groups
  • Coaching
  • Collaborative Learning Experiences (e.g. Action learning group/Team-based learning)

Compensation and benefits

  • Salaries
  • Variable compensation
  • Pension
  • Secondary benefits
  • Employee discounts on company services/products
  • Employee referral bonus
  • Meal subsidies/canteen services
  • Subsidy Medical Insurance
  • Loan/Loan Repayment

Flexible Working Conditions

  • Flexi-time working
  • Part-time working
  • Sabbatical/career break
  • Time off in lieu (TOIL)/Time-for-time
  • Telecommuting/working from home
  • Take your family/child to work day

Networking Activities

  • Alumni club (association of former employees)
  • Flexible workspace at the office
  • Online chat/instant messaging
  • Personal online profile/social media
  • Seasonal social events
  • Special informal sessions with Executive Management

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Meeting with manager regarding job role, tasks,expectations
  • A buddy is assigned to the new employee
  • Post-hire assessment
  • Announcement/introduction by management
  • A tour around the organisation
  • Meeting with CEO/Executive Management
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions

Career and succession management

  • Training programme
  • Mentoring
  • Coaching
  • Secondment

Secondary benefits

  • Mobile Telephone
  • Car/travel allowance
  • On-site parking

Well-being programs

  • Safety programme
  • Stress management
  • Time management
  • Ergonomic support
  • Health & Safety officer/manager
  • Personal support line
  • Employee debt support
  • EAP (Employee Assistance Programme)
  • Preventative Occupational Health programme
  • Burn-out recovery programme
  • In-house doctor
  • Confidential adviser
  • Maintaining salary level above legal requirements
  • Maintaining employee contractual rights above legal requirements
  • Occupational Health professional
  • Health screening programme
  • Smoking cessation programme
  • Weight loss programme
  • Rewards or bonuses for achieving or completing certain health and wellness goals/programmes
  • Wellness programmes
  • On-site flu vaccinations
  • Religious and/or spiritual facilities (e.g. prayer room)
  • Nutritional information programmes