About Merchants SA (Pty) Ltd

We are global pioneers in the contact centre and BPO industry with over 30 years experience in designing, building and operating contact centres. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across industries, is what differentiates us from our competitors. Merchants is a wholly owned subsidiary of Dimension Data.

Facts & Figures

Industry IT, Professional Services, Telecommunications
Number of employees 3883
Number of active countries 3

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.