About Atento

Atento is the largest customer relationship management and business process outsourcing (CRM/BPO) company in Latin America, and one of the three largest providers in the world in terms of revenue. Since 1999, the company has developed its business model in 14 countries where it employs over 160,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Its clients are leading multinational corporations in sectors such as telecommunications, banking and finance, health care, retail and public administration, among others. Atento stocks are traded under the symbol ATTO on the New York Stock Exchange.

Facts & Figures

Industry Professional Services
Number of employees 8875
Number of active countries 14

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of Atento

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Works councils
  • Suggestions box/email
  • Employee surveys
  • Employee website (separate URL)

Learning and development programs

  • Competency-based training programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • 180- and/or 360-degree feedback
  • Simulations and learning games

Compensation and benefits

  • Shift premiums
  • Overpay

Flexible Working Conditions

  • Flexi-time working
  • Part-time working
  • Time off in lieu (TOIL)/Time-for-time
  • Telecommuting/working from home

Networking Activities

  • Sports events (e.g. sports day)
  • Special informal sessions with Executive Management

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Meeting with HR to explain procedures
  • Check-in meetings at specific intervals
  • Meeting with manager regarding job role, tasks,expectations
  • A role-specific introductory training programme
  • Post-hire assessment
  • Announcement/introduction by management
  • A tour around the organisation
  • Meeting with CEO/Executive Management
  • (Social) Networking events for new employees
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions

Career and succession management

  • Job rotation
  • Training programme
  • Coaching
  • Special assignment
  • Job enrichment
  • International mobility (expatriation or short-term assignment)

Secondary benefits

  • Mobile Telephone
  • Telephone allowance
  • Car/travel allowance
  • Entertainment allowance
  • On-site parking

Well-being programs

  • Stress management
  • Time management
  • Ergonomic support
  • Health & Safety officer/manager
  • Burn-out recovery programme
  • Maintaining salary level above legal requirements