About Atento Brasil

Atento is a leading multinational company in Latin America and the second in the world in relationship management services (CRM). Since 1999, the company developed its business model in 14 countries, where it employs more than 150,000 people. Atento has over 400 customers which offers a wide range of services in multi-channel platform. Your customers are multinational leaders in the telecommunications, banking and finance , health, retail and public administration, among others...

Facts & Figures

Industry Telecommunications
Number of employees 85000
Number of active countries 15

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of Atento Brasil

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Works councils
  • Suggestions box/email
  • Forums/blogs on Intranet
  • Social media
  • Employee surveys
  • Employee website (separate URL)

Learning and development programs

  • Internship programmes
  • Competency-based training programmes
  • Coaching programmes
  • Peer support programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • Online training programmes (always available)
  • 180- and/or 360-degree feedback
  • (Peer) coaching
  • e-Learning (module)
  • Simulations and learning games
  • Communities of Practice

Compensation and benefits

  • Employee discounts on company services/products
  • Employee referral bonus
  • Meal subsidies/canteen services
  • Subsidy Medical Insurance

Flexible Working Conditions

  • Telecommuting/working from home

Networking Activities

  • Sports events (e.g. sports day)
  • Personal online profile/social media
  • Special informal sessions with Executive Management

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Use of internal/external social media (networks) to chat with current employees
  • Meeting with HR to explain procedures
  • Check-in meetings at specific intervals
  • Meeting with manager regarding job role, tasks,expectations
  • A role-specific introductory training programme
  • Post-hire assessment
  • Announcement/introduction by management
  • A tour around the organisation
  • (Social) Networking events for new employees
  • Team lunch/dinner
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions
  • Follow-up session one year after joining

Secondary benefits

  • Laptop
  • Mobile Telephone
  • Company car
  • On-site parking

Well-being programs

  • Safety programme
  • Ergonomic support
  • Health & Safety officer/manager
  • Personal support line
  • Preventative Occupational Health programme
  • In-house doctor
  • Occupational Health professional
  • On-site flu vaccinations