About Smals

Smals is the shared in-house ICT organization of our public institutions in the social security and health care system. Our 1750 employees have a single mission: groundbreaking ICT projects and expanding services in e-government and e-health, by means of their expertise, flexibility, standardization and economies of scale. Smals has an annual turnover of over 200 million euro and five locations in Brussels, Charleroi and Ghent.

Facts & Figures

Industry IT, Public Sector
Number of employees 1757
Number of active countries 1

The Research

Certification is only awarded to the best employers around the world: companies that demonstrate the highest standards of employee offerings. The Top Employers Institute’s research assesses all critical areas of the Human Resources environment, certifying organisations that can demonstrate they are continuously optimising employee conditions and leading the way in the development of their people.

The employee offerings of Smals

This is a selection of the Employee Offerings that this company offers to (some of) its employees.

Communication Channels

  • Formal sessions (e.g. one-to-one meetings between employee and manager)
  • Works councils
  • Special access to CEO/Leadership
  • Suggestions box/email
  • Forums/blogs on Intranet
  • Instant messaging
  • Employee surveys

Learning and development programs

  • Internship programmes
  • Competency-based training programmes
  • Coaching programmes
  • Peer support programmes
  • Soft skill training programmes (e.g. feedback, time management, communication)
  • On-the-job training
  • Conferences/congresses/seminars (internal/external)
  • Workshops (internal/external)
  • Online training programmes (always available)
  • 180- and/or 360-degree feedback
  • (Peer) coaching
  • e-Learning (module)
  • Coaching
  • Communities of Practice

Compensation and benefits

  • Meal subsidies/canteen services
  • Subsidy Medical Insurance
  • Overpay

Flexible Working Conditions

  • Flexi-time working
  • Part-time working
  • Sabbatical/career break
  • Time off in lieu (TOIL)/Time-for-time
  • Telecommuting/working from home
  • Reduction in company travel
  • Onsite nursing/feeding/mothers’ room

Networking Activities

  • Sports events (e.g. sports day)
  • Organising weekly drinks or other social event (by staff association)
  • Flexible workspace at the office
  • Online chat/instant messaging
  • Personal online profile/social media
  • Seasonal social events
  • Special informal sessions with Executive Management

Onboarding Activities

  • Pre-Employment package (after contract is signed)
  • Step-by-step On-boarding programme (hard copy or online)
  • Employee handbook that specifies HR policy and regulations (hard copy or online)
  • Use of internal/external social media (networks) to chat with current employees
  • Meeting with HR to explain procedures
  • Check-in meetings at specific intervals
  • Meeting with manager regarding job role, tasks,expectations
  • A role-specific introductory training programme
  • A buddy is assigned to the new employee
  • Post-hire assessment
  • Announcement/introduction by management
  • A tour around the organisation
  • Meeting with CEO/Executive Management
  • (Social) Networking events for new employees
  • Internal social media (network) experience sharing
  • Team lunch/dinner
  • Induction course (covering the organisation’s mission,vision, values)
  • Code of Conduct
  • Safety policies and instructions
  • Follow-up session one year after joining

Career and succession management

  • Training programme
  • Mentoring
  • Coaching
  • Special assignment
  • Secondment
  • Job enrichment

Secondary benefits

  • Mobile Telephone
  • Car/travel allowance
  • Bicycle scheme
  • Company car
  • Entertainment allowance
  • On-site parking

Well-being programs

  • Safety programme
  • Ergonomic support
  • Health & Safety officer/manager
  • Personal support line
  • Employee debt support
  • Preventative Occupational Health programme
  • Burn-out recovery programme
  • In-house doctor
  • Confidential adviser
  • Maintaining salary level above legal requirements
  • Maintaining employee contractual rights above legal requirements
  • Occupational Health professional
  • On-site sports facilities
  • Fitness centre membership subsidy/reimbursement
  • Health screening programme
  • On-site flu vaccinations
  • Religious and/or spiritual facilities (e.g. prayer room)